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CONTACT CUPRA

For more information about the CUPRA Brand or information on your vehicle, please contact our customer service team. We are here for you.

Send a general enquiry:

General enquiry form 

Phone:

1800 861 982 (8am – 6pm AEDT, Monday to Friday, excluding National Public Holidays)

Email:

hello@mycupra.com.au

 

CONTACT CUPRA FINANCIAL SERVICES

If you have a query in relation to your existing finance contract with CUPRA Financial Services, we look forward to hearing from you.

 

Phone

Option

Email/URL


Help with new applications

1300 092 859

1

finance@cuprafs.com.au


Request change to new application

1300 092 859

2

finance@cuprafs.com.au


Payouts, balances & statements

1300 092 859

3

customerservice@cuprafs.com.au


Existing customers

1300 092 859

4

customerservice@cuprafs.com.au


Arrears Enquiries

1300 092 859

5

collections@vwfs.com.au


Hardship Enquiries

1300 092 859

6

https://assist.vwfsaustralia.com.au

 

Opening hours:

Mon-Fri: 9:00am – 5:00pm 

Sat: 10:00am – 3:00pm (Options 1 & 2)

Sun & public holidays: Closed

 

Post:

CUPRA Financial Services
Customer Service Team
Locked Bag 4002
Chullora NSW 2190 

 

FINANCE FEEDBACK

We work to continuously improve, so if you’re unhappy with something we have or haven’t done, please give us the opportunity to meet and exceed your expectations.

Send Finance Feedback

 

FINANCIAL ASSISTANCE

We understand that life can take unexpected turns due to unforeseen circumstances. Please contact us if you’re experiencing Financial Hardship.

Learn more 

 

IMPORTANT FORMS

Below you will find some important forms you may need during the life of your loan.

Payment Consent

Download Direct Debit Application Form

Third Party Consent

Download Third Party Authorisation Form

Electronic Consent

Download Electronic Consent Form

 

LEGAL

CUPRA FINANCIAL SERVICES PRIVACY POLICY

CUPRA FINANCIAL SERVICES TERMS & CONDITIONS

Important information: Because we do not know your personal objectives, please consider whether these products are appropriate for your circumstances. Before acting on any of the information on this website, please seek independent tax advice. Full terms and conditions are available upon application. Available only to approved applicants of CUPRA Financial Services ABN 20 097 071 460, Australian Credit Licence 389344. Subject to credit assessment. Fees, charges, T&C’s apply.